Frequently Asked Questions (FAQs)

Welcome to the ANSQUARE FAQ section! Here, we answer your most common questions to ensure a smooth shopping experience.

1. Ordering

Q: How do I place an order on ANSQUARE?
A: To place an order, browse our collection, select the desired products, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: Can I modify my order after placing it?
A: Once an order is confirmed, modifications are not allowed. However, you can cancel your order before shipment and place a new one.

Q: What happens if my order is canceled?
A: If we cancel your order due to stock unavailability or other reasons, a full refund will be processed within 7-10 business days.

2. Payment

Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD) for select locations.

Q: Is my payment information secure?
A: Payments are securely processed through our payment partner, Paytm, which is PCI DSS compliant.

Q: What should I do if my payment fails?
A: If the amount is debited but the transaction fails, the amount will be refunded to your original payment method within 5-7 business days. Contact support for further assistance.

3. Shipping

Q: How long does delivery take?
A: Orders are typically delivered within 5-7 business days, depending on your location. Remote areas may take longer.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email/SMS. Use it to track your shipment on our website or the courier partner’s site.

Q: What are the shipping charges?
A: We do not charge for Shipping, we offer free shipping on all orders.

4. Returns & Refunds

Q: What is your return policy?
A: Products can be returned within 5 business days of delivery if they meet the return criteria. Please refer to our detailed return policy for more information.

Q: How can I return a product?
A: You can initiate a return within 7 days of delivery by visiting the Returns section on our Website and following the instructions. Please refer to our detailed return policy for more information.

Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after the returned product has successfully passed the  quality inspection. Please ensure that the product is unused and in its original, undamaged condition. Please refer to our detailed return policy for more information.

Q: Are there items that cannot be returned?
A: Yes, non-returnable items include custom-made, and discounted products. Please refer to our detailed return policy for more information.

5. Coupons & Offers

Q: How do I redeem my coupon?
A: Enter your coupon code during checkout in the “Apply Coupon” field, then click Apply to avail the discount.

Q: Can I use multiple coupons on one order?
A: No, only one coupon can be applied per order unless specified otherwise.

Q: My coupon isn’t working. What should I do?
A: Check the coupon’s expiry date and terms. If the issue persists, contact customer support.

6. Account & Support

Q: Do I need an account to shop on ANSQUARE?
A: While you can shop as a guest, creating an account allows you to track orders and enjoy exclusive offers.

Q: How do I reset my password?
A: Go to the login page and click on “Forgot Password?” Enter your registered email to receive password reset instructions.

Q: How can I contact customer support?
A: Reach out to us via:

7. Miscellaneous

Q: Do you offer gift cards?
A: Yes, ANSQUARE gift cards are available in various denominations. Contact support for details.

Q: Do you ship internationally?
A: Currently, we only deliver within India.

Q: How can I share feedback about my experience?
A: We value your feedback! Please email us at ansquarebyanushaankam@gmail.com or use the feedback form on our website.

If your question isn’t listed here, feel free to contact us. We’re happy to assist!

Shopping Cart
Scroll to Top