cancellations

At AN SQUARE, we understand that plans can change. Our cancellation policy is designed to ensure flexibility and convenience while maintaining fairness for all customers.

1. Cancellation Before Shipment

1.1. For Prepaid Orders:
  • Customers can cancel their order before it is shipped by visiting the My Orders section of the Website or by contacting our customer support team at ansquarebyanushaankam@gmail.com.
  • A full refund will be issued within 7-10 business days to the original payment method.
1.2. For Cash on Delivery (COD) Orders:
  • COD orders can be canceled before shipment by following the same process. No cancellation charges will apply.

2. Cancellation After Shipment

2.1. Once an order is shipped, it cannot be canceled. However, customers can choose to refuse delivery.
2.2. For prepaid orders, the refund will be processed after the product is returned to our warehouse and inspected for eligibility. Refunds will be issued within 7-10 business days.

3. Cancellation by AN SQUARE

3.1. AN SQUARE reserves the right to cancel orders under the following circumstances:

  • If the product is out of stock.
  • If the order cannot be delivered to the provided address.
  • If there is a payment issue or suspected fraudulent activity.

3.2. In such cases, customers will be notified via email/SMS, and a full refund will be processed within 7-10 business days.

4. Refund Timelines

4.1. Refunds for canceled orders will be processed as follows:

  • Online payments (UPI, cards, net banking, wallets): 7-10 business days.
  • COD orders: Refunds will be issued via bank transfer or store credit within 10 business days.

5. Important Notes

  • Orders for personalized or made-to-order products cannot be canceled once confirmed.
  • Refunds are subject to inspection and eligibility. Ineligible cancellations may not receive a refund.

6. Contact Information

For any cancellation-related queries or assistance, please contact:

We appreciate your understanding and are here to assist you with any concerns.

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